Customer Complaint Form (F-30) | Enerji Kalibrasyon

route Complaint Process

1

Record

When a complaint is received, a reference number is assigned and it is entered into the quality records.
2

Assessment

The Quality Manager reviews the probable causes and opens a corrective action.
3

Resolution

The necessary action is taken; if required, the report / certificate is revised.
4

Feedback

The outcome is communicated to you in writing (≤ 10 business days).

info

* marked fields are required. Internal record fields such as "Ref. No" and "Received by" are completed by the laboratory after the form is received.

1 Complaint Reference

Complaint Date *

The date of the event subject to the complaint (today is selected automatically; you can change it).

2 Complainant’s Company Details

Customer No

Company Name *

Phone *

Fax

Email *

Complainant (Full Name / Title) *

3 Description of the Complaint

Related Service / Field

Certificate / Report No

Description of the Complaint *

At least 10 characters. Maximum 4000 characters.

KVKK Consent * — KVKK Personal Data Processing Notice I have read it. I consent to the information I share being processed for carrying out the complaint process, keeping quality records, and providing feedback to me.

admin_panel_settings To be completed by the calibration laboratory

Ref. No, staff who received the complaint, complaint assessment and probable causes
Action taken to resolve the complaint, outcome, and opened corrective-action no.
Prepared by / Checked / Approved signatures and record date

These fields are entered into the laboratory quality records after your application is received, and the outcome is reported back to you.

lock Your submission is sent encrypted with TLS. Used only for carrying out the complaint process.

forum Alternative Complaint Channels

If you prefer not to use the form, you can also submit your complaint through the channels below. All are processed into the same record process:

mail

info@enerjikalibrasyon.com